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Sr. Contributor, Engagement Management

Location: San Francisco Bay Area

Reports To: Manager or Director

Job Description

The Engagement Manager is responsible for the successful delivery of large-scale client engagements and/or multiple smaller engagements for a single client. Engagement Managers are often the primary client contact as well as the team leader, which requires the ability to effectively balance longer-term strategic issues with day-to-day tactical project issues. The Engagement Manager has direct accountability to the Engagement Leader, who has overall responsibility for the client. Responsibilities include managing delivery team members, developing and managing project/program schedules, scope and budgets (including project P&Ls), managing resource allocation and utilization, identifying and mitigating project/program risks, and providing thought leadership and direction for clients.

Skills / Qualifications

  • Strong interpersonal and problem-solving skills

  • Strong written and oral communication and presentation skills (able to lead client meetings with senior personnel; able to create and deliver persuasive presentations, etc.)

  • Able to effectively lead and motivate large multi-disciplinary project teams

  • Able to effectively manage project/programme P&L (which requires a comprehensive understanding of financial and operational metrics and levers)

  • Able to manage multiple projects as one cohesive client programme; creating efficiencies and economies for client

  • Able to effectively balance client's needs and priorities with re:marketing's needs and priorities; able to influence client decisions

  • Able to identify additional revenue opportunities

  • Strong project management skills and experience, including:

    • Budget/schedule development and management/oversight

    • Resource management and forecasting

    • Task and delivery management

    • Risk identification and management

    • Leadership, teambuilding, and team management

  • Demonstrated ability to apply concepts in strategy, marketing, advertising, e-business, media, and brand management

  • Experience managing people, tasks, and clients in a matrix environment Negotiation skills (especially contract negotiations)

  • Experience with process definition and improvement highly desired

  • Experience in internet development and/or software and system development

  • Minimum of five years of experience in a similar role in a web development firm, IT consulting firm, strategy consulting firm, or agency environment; or equivalent transferable client-side experience

  • Vertical industry experience (telecom, financial services, healthcare, FMCG) strong preferred PMI certification a plus Bachelor's degree required; MBA or equivalent graduate degree preferred


  • Basic HTML

  • MS Office (Word, Excel, PowerPoint)

  • MS Project

  • Working knowledge/familiarity with:

    • Authoring tools

    • Ad serving software/technology

    • Personalisation software

    • Content management systems

    • Application servers

    • Database servers




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